Service Level Agreements to meet your needs
With Vizada Networks, you always know what you are getting. Service management and technical performance parameters such as availability, time to restore, and contact channels are defined in Service Level Agreements that you can configure.
Our support also features:
- A Global Support Program, the first line support, which includes the Vizada Networks help desk
- Spare parts stocks that are located at strategic locations or stored on site
- Mean time to repair service options that include best effort; five days; 48 hours and one hour
- Response time: 30 min – 1 hour – 2 hours, depending on SLA
- Standard 99.5% availability up to 99.9%
- Bit Error Rate: better than 10E-6
- 24/7 multilingual helpdesk, service monitoring, information and reporting
- On-line portal with real-time performance metrics, on-line trouble ticket application and automatic alerts to give you control and simple operations performance overviews
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